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FAQs

 
 

What is your shipping Policy? 

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Order TypeProduction TimeStandard Shipping2-Day ShippingNext-Day Shipping
Paper or Canvas (print only)
5 Bus. Days
3-7+ Bus. Days*
2-3 Bus. Days
1-2 Bus. Days
Acrylic or Metal (print only)
5 Bus. Days
3-7+ Bus. Days*
2-3 Bus. Days
1-2 Bus. Days
Print & Frame Presentations
5 Bus. Days
3-7+ Bus. Days*
2-3 Bus. Days
1-2 Bus. Days
Custom Canvas Art
5 Bus. Days
3-7+ Bus. Days*
2-3 Bus. Days
1-2 Bus. Days
Sample Packs
3 Bus. Days
3-7+ Bus. Days*
2-3 Bus. Days
1-2 Bus. Days

* Business Days are Monday - Friday. With our favorable central location, 85% of the lower 48 states experiences shipping times of 3 business days.   

^ We stock some popular sizes, which can be produced much more quickly.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day or Christmas Day. 

HOW MUCH DOES THE SHIPPING COST? 

The shipping price is calculated based on the weight coefficient of each item. 

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next-day and 2-day express shipping are available; however, please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. 

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What is your Policy on Returns/Exchanges/Refunds?

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact ted@tedglasoe.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

CAN I CANCEL MY ORDER? 

Unless your order has already gone into production, you can cancel it. Please contact ted@tedglasoe.com as soon as possible if you need to cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, please email ted@tedglasoe.com

WHO SHOULD I CONTACT? 

You can reach out at any time by email at ted@tedglasoe.com 

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How can I keep up with your new work?

I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter.

You can also follow me on social media, where I frequently post about my work.

Instagram

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact example@example.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

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